Viking Supplements Support
Contact Us
Do you need help with your order, your delivery, a return, or a product question? Our support team is here to help. Please use the contact form below and state your order number if your question concerns an existing order.
Contact Form
Send us your message and we will get back to you as soon as possible.
Help Center
Frequently Asked Questions
When will my order be dispatched?
Orders are normally processed and dispatched within 1–2 working days after payment has been confirmed. Once your parcel has been handed over to the carrier, you will receive a dispatch confirmation email, including tracking information where the carrier provides it.
Where is my order dispatched from?
Orders are dispatched from our fulfilment centre in the Czech Republic, operated by our fulfilment partner Dextrum Fulfillment, a.s. in Paskov. Some orders may be dispatched directly by one of our suppliers within the European Union. Further details are set out in our Shipping and Delivery Policy.
How long does delivery take?
The estimated delivery time is normally 4–7 working days after dispatch, depending on the shipping method you select and your delivery country. Together with our processing time, this means most orders arrive within approximately 5–9 working days from the day your payment is confirmed. These are estimated delivery times and not guaranteed delivery dates.
Which payment methods do you accept?
We accept a range of payment methods through our payment processor, Mollie, including credit and debit cards, Klarna, bank transfer and PayPal, as well as other local payment options depending on your country. The methods available to you are displayed at checkout before you place your order.
How much does shipping cost?
Shipping costs depend on your delivery country and the shipping method you select. Your shipping costs and the total price of your order are displayed at checkout before you place your order. Where a free shipping threshold applies in your country, this is shown on our website and at checkout.
What should I do if I receive a damaged or incorrect product?
Please contact our customer support at support@vikingsupplements.eu with your order number and a photograph of the damaged or incorrect product. We will arrange a replacement or a refund, and we bear the cost of the return. Contacting us quickly helps us to process your case, but it is not a condition for exercising your statutory rights.
Where can I track my order?
Once your parcel has been collected by the carrier, we will send you a dispatch confirmation email. Where the carrier provides tracking, this email contains a tracking number.
How do I return a product?
You have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. The easiest way is to use our online withdrawal form. After notifying us, you then have 14 days to send the goods back. You bear the direct cost of returning the goods. Full details, including the return address and the complete withdrawal instructions, are set out on our withdrawal page and in our Returns and Refunds policy.
Can I return an opened product?
For reasons of health protection and hygiene, the right of withdrawal does not apply to sealed food supplements once the seal or the protective packaging has been removed after delivery. Unopened products with an intact seal can be returned within the 14-day period. This exception does not affect your statutory rights if a product is faulty, damaged on arrival or incorrect.
When will I receive my refund?
If you withdraw from your purchase, we will reimburse all payments received from you, including the standard delivery costs, no later than 14 days from the day we are informed of your decision. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier. Reimbursement is made using the same means of payment you used for the original transaction.
How do I use a discount code?
You can enter your discount code at checkout. Add the code in the designated coupon field and the discount will be applied automatically if the code is valid.
What should I do if my delivery is delayed?
Please first check the tracking information in your dispatch confirmation email. If the problem persists, please contact our customer support at support@vikingsupplements.eu and we will help you.
Company Information
Eco Supplements EOOD
Eco Supplements EOOD, trading as Viking Supplements
Antim I Street, No. 14, fl. 2, law office, 1303 Sofia, Bulgaria
Registration number / EIK / UIC / TIN: 207958071
VAT number: BG207958071
Viking Supplements® is operated by Eco Supplements EOOD, an EU-registered company serving customers across the European Union. Warehousing and logistics are handled by our fulfilment partner Dextrum Fulfillment, a.s. in the Czech Republic.