14-Day Right of Withdrawal
Cancel Your Purchase
Here you can inform us that you wish to exercise your 14-day right of withdrawal for a purchase made in our online store, in accordance with the EU Consumer Rights Directive (2011/83/EU).
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier named by you, take possession of the goods.
If your order is delivered in several partial shipments, the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier named by you, take possession of the last item.
Statutory Information
Order Withdrawal Instructions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier named by you, take possession of the goods.
To exercise the right of withdrawal, you must inform us
Eco Supplements EOOD
Antim I Street, No. 14, fl. 2, law office
1303 Sofia
Bulgaria
Telephone: +46 720 251 636
Email: support@vikingsupplements.eu
of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form provided below, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us. We shall make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back the goods or hand them over to us without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return address
Please send returned goods to:
Dextrum Fulfillment, a.s.
Kirilovova 181
739 21 Paskov
Czech Republic
Please include your order number with the return so that we can process your refund without delay.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery. This applies in particular to sealed food supplements once the seal or protective packaging has been opened.
Process
How It Works
- Fill in the form Enter your name, email address, order number, and the order or the products you wish to cancel.
- Receive confirmation After you submit the form, you will automatically receive a confirmation of receipt at the email address you provided.
- Send the goods back Send the goods to the return address stated above within 14 days of notifying us. You bear the direct cost of returning the goods. Our support team is available if you have questions about the return.
Model Withdrawal Form
Cancel Your Purchase
Complete the form below to submit your withdrawal request. Please state your order number so that we can process your request correctly.
Alternative
Model Withdrawal Form (Text Version)
If you prefer to withdraw by post or email, you may copy the text below. Completing and returning this form is optional.
To
Eco Supplements EOOD
Antim I Street, No. 14, fl. 2, law office
1303 Sofia
Bulgaria
Email: support@vikingsupplements.euI/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Legal Handling
Your withdrawal request is handled by Eco Supplements EOOD, trading as Viking Supplements, Antim I Street, No. 14, fl. 2, law office, 1303 Sofia, Bulgaria.
Refunds are issued within 14 days of your notification, using the same means of payment you used for the original transaction, as described in our Returns and Refunds policy.