Terms & Conditions
Terms & Conditions
Last updated: 24 July 2026
Welcome to Viking Supplements®. These Terms and Conditions govern all purchases made through this website. Please read them carefully before placing an order. By completing a purchase, you confirm that you have read, understood and accepted these Terms.
1. Who We Are
This website is operated by Eco Supplements EOOD (“we”, “us”, “our”), a company registered in Bulgaria and serving customers across the European Union. You can read more about us on our About page.
Viking Supplements® is a registered trademark of Eco Supplements EOOD (EUTM No. 019319939).
2. Scope and Definitions
These Terms apply to all contracts concluded through this online store between us and our customers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A trader is any natural or legal person who acts in the exercise of their trade, business or profession when entering into a legal transaction.
Any differing, conflicting or supplementary terms proposed by the customer do not form part of the contract unless we have expressly agreed to them.
3. Eligibility
To place an order you must be at least 18 years old and have the legal capacity to enter into a binding contract. By placing an order, you confirm that this is the case.
4. Products and Product Information
We sell food supplements and related products. We take care to describe and display our products as accurately as possible. Minor variations in packaging, appearance, labelling or ingredient declarations may occur as manufacturers update their products. Product images are for illustration and may differ from the item delivered.
Product information, ingredient lists, nutritional values, directions for use and warnings are shown on the relevant product page. The information on the product packaging is always also decisive, in particular the ingredients, allergens, nutrients, recommended daily intake, warnings, best-before date and storage instructions.
The information on our website does not constitute medical advice. If you have an existing medical condition, are pregnant or breastfeeding, or are taking medication, please seek medical advice before use. You are responsible for checking, before ordering, whether a product is suitable for you, in particular with regard to ingredients, allergens and warnings.
5. Prices
All prices are shown in the currency applicable to your store and are total prices including statutory VAT where applicable. Shipping costs are not included in the product price. They are calculated and clearly displayed at checkout before you place your order.
Where required by law, a unit price is stated in addition to the total price, for example per kilogram, per 100 grams, per litre or per 100 millilitres.
In the case of price reductions, discount campaigns or crossed-out prices, we comply with the statutory requirements on the indication of previous prices. Where required by law, we state the lowest total price that we have charged to consumers within the 30 days before the price reduction was applied.
We reserve the right to change prices at any time. Price changes do not affect orders we have already confirmed. In the event of an obvious pricing or typographical error, we are not obliged to supply the product at the incorrect price and will contact you before processing your order.
6. How a Contract Is Formed
The presentation of products in this online store does not constitute a legally binding offer. It is an invitation to you to place an order.
Before submitting your order you can review and correct your entries at any time, in particular by removing products, changing quantities, adjusting your delivery and billing details, or selecting a different payment or shipping method.
By clicking the order button, you submit a binding offer to purchase the goods in your shopping cart.
After you place an order you will receive an automatic acknowledgement email confirming that we have received it. This acknowledgement does not yet constitute acceptance of your offer.
A binding contract is formed when we accept your order in a separate order confirmation email, or when we dispatch the goods to you.
If we are unable to fulfil your order, for example because an item is out of stock, we will inform you without undue delay and refund any payment already taken. We reserve the right to decline an order in the event of obvious technical errors, incorrect price information, obstacles to delivery, legal restrictions on sale, or reasonable suspicion of misuse. Your statutory rights remain unaffected.
7. Contract Language and Storage of the Contract Text
The contract may be concluded in the language in which this store is presented to you.
We store the contract text after the contract has been concluded. You will receive your order details, these Terms and the information on the right of withdrawal by email or in another suitable durable form.
You can access, save and print these Terms on our website at any time.
8. Payment
We accept a range of payment methods provided through our payment processor, Mollie, including credit and debit cards, Klarna, bank transfer, PayPal and other relevant local payment methods.
The payment methods available to you depend on your delivery country, the order value, technical availability and the payment service provider. The methods available for your order are displayed at checkout. Not every method is available in every market, and there is no entitlement to a particular payment method.
Where you pay by card, PayPal or Klarna, payment is initiated during the order process. Where you pay by bank transfer, you will receive the payment details during the order process or in the order confirmation, and the goods are dispatched once payment has been received.
Where you pay using Klarna, the Klarna payment and contract terms displayed at checkout apply in addition to these Terms. The availability of individual Klarna payment options may depend on a successful assessment by the payment service provider.
If you are in default of payment, the statutory provisions apply.
9. Delivery
We deliver to the countries that can be selected at checkout. The estimated delivery time is normally 4–7 working days after dispatch, depending on your delivery country and the carrier, unless a different delivery time is stated on the product page, in the shopping cart or at checkout. These are estimated delivery times and not guaranteed delivery dates.
Working days are Monday to Friday, excluding public holidays at the place of dispatch or the place of delivery.
Shipping options and costs are displayed at checkout before you place your order. Full details are set out in our Shipping and Delivery Policy.
Your order is dispatched from our fulfilment centre in the European Union:
Dextrum Fulfillment, a.s.
Kirilovova 181
739 21 Paskov
Czech Republic
Because dispatch takes place within the European Union, no customs duties or import charges apply to deliveries within the EU.
Some orders may be dispatched directly by one of our suppliers or fulfilment partners within the European Union, so the sender shown on the parcel may differ from “Viking Supplements”. This does not affect your rights. Eco Supplements EOOD remains the seller and your point of contact for your order, including any questions about delivery, defects, returns or refunds.
We may deliver your order in more than one shipment where this is reasonable for you. You will not incur any additional shipping costs for partial shipments arranged by us.
If you are a consumer, the risk of accidental loss and accidental deterioration of the goods passes to you only when the goods are handed over to you, or to a third party named by you who is not the carrier.
10. Retention of Title
The delivered goods remain our property until the purchase price has been paid in full.
In relation to traders, we retain title to the goods until all claims arising from the ongoing business relationship have been settled in full.
11. Right of Withdrawal
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier named by you, take possession of the goods. Where your order is delivered in several partial shipments, the period expires 14 days after the day on which you take possession of the last item.
The complete withdrawal instructions and the model withdrawal form are set out on our withdrawal page. Information on returning goods and on refunds is set out in our Returns and Refunds policy.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement before the 14-day period expires. You can do this using our online withdrawal form, by email to support@vikingsupplements.eu, or by post to the address given above.
Return costs: where you withdraw from the contract, you bear the direct cost of returning the goods.
12. Refunds
If you withdraw from the contract, we will reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.
Where you chose a type of delivery other than the least expensive type of standard delivery offered by us, we are not required to reimburse the supplementary costs resulting from that choice.
We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.
13. Faulty or Incorrect Goods
The statutory rules on liability for defects apply.
If goods are faulty, damaged on arrival, or not as described, you are entitled to a remedy. The statutory liability period is two years from delivery of the goods. The mandatory consumer protection rules of the country in which you have your habitual residence remain unaffected.
Please contact us at support@vikingsupplements.eu as soon as possible if there is a problem with your order, stating your order number and, where relevant, enclosing photographs. Contacting us quickly helps us to process your case, but it is not a condition for exercising your statutory rights. Where goods are faulty, damaged on arrival or incorrect, we bear the cost of the return.
Guarantees exist only where they are expressly stated on the relevant product page, in the product description, or in a separate guarantee declaration. A guarantee does not limit your statutory rights in relation to defects.
14. Liability
We are liable without limitation for damage arising from injury to life, body or health, and for damage caused intentionally or by gross negligence.
In cases of slight negligence, we are liable only for the breach of a material contractual obligation. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases our liability is limited to the foreseeable damage typical for this type of contract.
The above limitations of liability do not apply where we have fraudulently concealed a defect or have given a guarantee as to the condition of the goods. Claims under applicable product liability legislation remain unaffected.
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so.
15. Accessibility
We aim to make our online store and the ordering process as accessible and usable as possible.
If you encounter barriers in our online store, or if you need assistance with placing an order, please contact us at support@vikingsupplements.eu.
16. Data Protection
Information on the collection, processing and use of personal data is set out in our Privacy Policy.
Information on cookies and comparable technologies is set out in our Cookie Policy.
17. Dispute Resolution
We aim to resolve any issue directly. Please contact us first at support@vikingsupplements.eu.
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
For cross-border consumer questions within the EU, consumers can obtain information from the European Consumer Centres Network: ECC-Net.
The former EU Online Dispute Resolution platform, also referred to as the ODR platform, was discontinued by the European Commission. We therefore no longer link to that platform.
18. Governing Law
These Terms are governed by the law of the Republic of Bulgaria, excluding the UN Convention on Contracts for the International Sale of Goods.
In relation to consumers, this choice of law applies only to the extent that it does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence.
19. Place of Jurisdiction
For consumers, the statutory places of jurisdiction apply.
Where the customer is a trader, a legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationship is our registered office in Sofia, Bulgaria, to the extent permitted by law. We are also entitled to bring proceedings against traders at their general place of jurisdiction.
20. Changes to These Terms
We may update these Terms from time to time. The version in force at the time you place your order is the one that applies to your purchase. Contracts already concluded remain unaffected.
21. Severability
If any provision of these Terms is or becomes invalid in whole or in part, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the applicable statutory provisions.
If you have any questions about these Terms, please contact us at support@vikingsupplements.eu.