Shipping & Delivery Policy

1. Where We Deliver

We deliver to the countries that can be selected at checkout. If no shipping options are displayed for an address you have entered, we are unable to deliver to that address.

Your order is dispatched from our fulfilment centre in the European Union:

Dextrum Fulfillment, a.s.
Kirilovova 181
739 21 Paskov
Czech Republic

Because your order is dispatched within the European Union, no customs duties or import charges apply to deliveries within the EU.

Some orders may be dispatched directly by one of our suppliers or fulfilment partners within the European Union. The sender shown on the parcel may therefore differ from “Viking Supplements”, and the return address may be located in another EU country.

2. Shipping Costs

Shipping costs are not included in the product price. They are calculated automatically based on your delivery country and the shipping method you select.

Your shipping costs and the total price of your order are displayed at checkout before you place your order, so that you can see the full amount payable before you confirm.

Where a free shipping threshold applies, the applicable threshold for your delivery country is shown on our website and at checkout.

3. Delivery Options and Carriers

Depending on your delivery country, you may be able to choose between home delivery, delivery to a pick-up point, and delivery to a parcel locker.

The available delivery options and the carriers we use vary by delivery country. The options available for your order are displayed at checkout before you place your order.

4. Order Processing Time

Orders are normally processed and dispatched within 1–2 working days after payment has been confirmed.

Working days are Monday to Friday, excluding public holidays at the place of dispatch or the place of delivery.

Orders placed at weekends or on public holidays are processed on the next working day. During busy periods and sales campaigns, processing may take slightly longer.

6. Partial Shipments

We may deliver your order in more than one shipment where this is reasonable for you. You will not incur any additional shipping costs for partial shipments arranged by us.

7. Delivery Problems

If your order has not arrived within a reasonable time after the estimated delivery window, or if tracking indicates a problem, please contact us at support@vikingsupplements.eu and we will help you resolve it.

If a parcel is returned to us because it was not collected from a pick-up point within the carrier’s holding period, or because an incorrect or incomplete address was provided, we will contact you to arrange a new delivery.

8. Damaged or Missing Parcels

Please check your order when it arrives. If the packaging is visibly damaged or items are missing, please contact us at support@vikingsupplements.eu as soon as possible and include photographs where relevant.

This helps us to resolve the matter quickly and, where necessary, to submit a claim to the carrier.

Contacting us quickly helps us to process your case, but it is not a condition for exercising your statutory rights. Your statutory rights remain unaffected.

If you are a consumer, the risk of accidental loss or accidental deterioration of the goods passes to you only when the goods are handed over to you, or to a third party named by you who is not the carrier.

9. Incorrect Address

Please make sure that your delivery address is complete and correct at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided when the order was placed.

10. Cancellation and Returns

For information on returning goods and refunds, please see our Returns and Refunds policy.

To exercise your statutory right of withdrawal, please see our withdrawal page, which contains the full withdrawal instructions and the model withdrawal form.